Refund Policy

1. Introduction

At GossipGlobe, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines our guidelines for refunds and cancellations. By making a purchase through our website, you agree to the terms of this Refund Policy.

2. Subscription Services

2.1 Subscription Cancellation

You may cancel your subscription at any time by logging into your account settings or by contacting our customer support team at [email protected]. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for future billing periods
• No refund will be provided for the current billing period unless specified otherwise in this policy

2.2 Subscription Refunds

Monthly Subscriptions: If you are dissatisfied with our subscription service, you may request a refund within 7 days of the initial purchase or renewal date. After this 7-day period, no refunds will be issued for the current billing period.

Annual Subscriptions: If you have purchased an annual subscription, you may request a prorated refund within 30 days of the initial purchase or renewal date. The refund amount will be calculated based on the remaining months of your subscription.

To request a refund, please contact our customer support team at [email protected] with your account details and reason for the refund request.

2.3 Free Trial Conversions

If you have signed up for a free trial that automatically converts to a paid subscription, you will not be eligible for a refund of the first subscription payment unless you cancel the subscription before the end of the trial period.

3. Digital Products and Content

3.1 Premium Articles and Special Reports

Due to the nature of digital content, all purchases of individual premium articles, special reports, or exclusive content are final and non-refundable once access has been granted. However, if you experience technical issues that prevent you from accessing the content you purchased, please contact our customer support team within 48 hours of purchase for assistance.

3.2 Digital Downloads

All digital downloads are considered final sales and are non-refundable once the download link has been accessed. If you experience technical issues with downloading or accessing your purchase, please contact our customer support team within 48 hours of purchase.

3.3 Defective or Incorrect Content

If you believe that the digital product you received is defective, materially different from what was described, or if you received an incorrect item, please contact our customer support team within 7 days of purchase. We will review your claim and, if valid, provide a replacement or refund at our discretion.

4. Event Tickets and Webinars

4.1 Cancellation by Customer

If you purchase tickets to GossipGlobe events, webinars, or virtual meetups, the following cancellation policy applies:

• More than 14 days before the event: Full refund minus a 10% administrative fee
• 7-14 days before the event: 50% refund
• Less than 7 days before the event: No refund available

Instead of requesting a refund, you may transfer your ticket to another person or request to apply your payment to a future event within 6 months of the original event date.

4.2 Cancellation by GossipGlobe

If GossipGlobe cancels an event or webinar, you will be offered the following options:

• Full refund of the ticket price
• Transfer to a rescheduled event date (if applicable)
• Credit toward a future event within 12 months

GossipGlobe will not be liable for any additional expenses incurred (such as travel or accommodation) in the event of cancellation.

4.3 Virtual Events and Recordings

If you purchase access to a virtual event:

• You may request a refund up to 24 hours before the scheduled start time
• No refunds will be issued after the event has started
• If you are unable to attend a live virtual event, you will typically have access to a recording, and no refund will be provided in this case

5. Merchandise and Physical Products

5.1 Return Policy

For any physical merchandise sold by GossipGlobe, the following return policy applies:

• Returns are accepted within 30 days of delivery
• Items must be unused, unworn, and in original packaging with all tags attached
• Customer is responsible for return shipping costs unless the item is defective or was sent incorrectly
• Once we receive and inspect the returned item, a refund will be processed to the original payment method

5.2 Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 7 days of receiving the item
• Provide photos of the damage or defect
• We will arrange for a replacement or full refund, including any shipping costs

5.3 Incorrectly Shipped Items

If you receive an item different from what you ordered:

• Contact us within 7 days of receiving the item
• We will arrange for the correct item to be sent and provide a return label for the incorrect item
• If the correct item is no longer available, we will issue a full refund

6. Advertising and Promotional Services

6.1 Cancellation of Advertising Services

For businesses that purchase advertising services on GossipGlobe:

• Before campaign launch: Full refund minus a 15% administrative fee if cancelled more than 7 days before scheduled launch
• After campaign launch: No refunds for advertising campaigns that have already begun
• For long-term advertising contracts, cancellation terms will be specified in the contract agreement

6.2 Promotional Partnerships

Refunds for promotional partnerships, sponsored content, or influencer collaborations are handled on a case-by-case basis according to the terms specified in the individual contract or agreement.

7. Method of Refund

Refunds will be issued using the same payment method used for the original purchase:

• Credit/debit card payments will be refunded to the same card
• PayPal payments will be refunded to the same PayPal account
• Bank transfers will be refunded to the originating account

Please note that refunds may take 5-10 business days to process, depending on your payment provider. In some cases, refunds may be issued as store credit if the original payment method is no longer available or valid.

8. Exceptions and Special Circumstances

We understand that special circumstances may arise. In cases of:

• Serious illness or emergency (documentation may be required)
• Technical issues on our platform that prevented access to purchased content
• Extenuating circumstances beyond your control

Please contact our customer support team to discuss your situation. We will review these cases individually and may make exceptions to our standard policy at our discretion.

9. Fraud Prevention

To protect against fraudulent refund requests:

• We may require verification of identity before processing refunds
• Multiple refund requests from the same customer may be subject to additional review
• We reserve the right to refuse a refund if we have reasonable suspicion of fraud or abuse of our refund policy

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions about our Refund Policy or would like to request a refund, please contact our customer support team:

• By email: [email protected]
• By phone: +44 416 568 5494 (Monday - Friday, 9:00 AM - 5:00 PM GMT)
• By mail: 164 Rosie Place, Richardsstad, SG5 3JJ, United Kingdom

Please include your order number, date of purchase, and reason for the refund request in your communication.